Privacy on Stripe

Changing your Stripe privacy settings

It takes just minutes to set up your Stripe account. Before you get started, Stripe will ask for information about your business and customer support details.

Customer support details such as a phone number, email address, and address may appear on subscriber receipts/invoices and card statements.

• You can hide the public support phone number on Stripe, but you can set up a Google Voice number for extra privacy. 

• You can also change your support email address to your Substack alias after completing Stripe onboarding.

• An address is mandatory, but you can set up a virtual mailbox for extra privacy.

To ensure your phone number stays private, go to Public details in your Stripe Settings. You can click here while logged in to Stripe: https://dashboard.stripe.com/settings/public

Click on the toggle next to "Support phone number." If you see a purple toggle, this indicates that the phone number in this section will be visible on receipts and invoices. A gray toggle indicates that the phone number will be hidden.

In the Public details section, you can also change the support email. We recommend using your Substack alias if you entered your personal email address during Stripe onboarding.

Your Substack alias is the email address from your Substack posts are sent from, in the format [subdomain]@substack.com.